Returns & exchanges

Returns

If you change your mind about an item, you must notify us at hello@tomwoodproject.com within 14 days after having received your order. Please always refer to your order number in your communication with us. After receiving a return confirmation by mail, please return the product/s as soon as possible but no later than 14 days after sending your notice. Place items in original shipping box or padded envelope, closed securely. Any items that are being returned must be in perfect condition without any visible signs of wear and tear, and must have the original label attached or is still in bag with label on. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criteria.

Please return in original shipping box or padded envelope, clearly marked No Commercial Value / Return to:

Tom Wood AS
Att: RETURNS
Nedre Slottsgate 13-15
0157 Oslo
Norway

Write RETURN and NO COMMERCIAL VALUE on the package and return label to ensure a faster expedition, and that custom duties and other applicable taxes are not added. The shipment should only include the items for return and a note stating the order number and customer name and address. Do not include any invoice from Tom Wood in the return shipment. If requested by shipping company, put value to USD 10. If you don’t mark the shipment clearly with No Commercial Value/Return, we risk getting charged for import tax and custom. Any custom or VAT related costs due that the return package is not marked correctly, will be charged back to you.

The return and financial responsibility is yours until it reaches Tom Wood and is confirmed by a delivery confirmation.

Collecting or returning orders at Tom Wood Store is not available.

There are no returns on 9k gold pieces as they are custom made.

Exchange or Refund

You are entitled to exchange or withdraw your purchase by notifying us at hello@tomwoodproject.com within 14 days of the date on which you have received the product. We will send you a confirmation upon receiving your notice. Please always refer to your order number in your communication with us.

Returned items can only be changed into a different size or style with same price or lower. Please notice that we can exchange items to another size or style, only if available in stock. You will be charged for the new postage of the return. 

The refund is made using the same payment method used at purchase. If you choose to withdraw your purchase, Tom Wood will issue a refund of the amount including the shipping cost only if the shipment has not been sent. If the shipment already is sent and customer has received a confirmation mail regarding this, Tom Wood will only issue a refund of the amount excluding shipping cost when the shipment is returned. If the item is returned due to a claim, the full amount including shipping costs will be refunded. Please note that Tom Wood only issues a full refund if the product/s is in the same condition as at the time of delivery, with tag and seal still attached. A deduction of the value might be made if the return shipment is not marked correctly and VAT related costs were charged to us.